Docosan helps patients avoid long waits by booking doctors through its app. The app was launched in 2020 and it has been used by about 50,000 patients for bookings and now has more than 300 individual healthcare providers, from small family pediatric clinics to neurosurgeons at large private hospitals. The healthcare providers are vetted before they are added to the platform.
The app search includes filters for location and specialty, and users can see pricing information and verified customer reviews.
The reality in Vietnam is usually much different. People using private healthcare have to choose between over 30,000 private hospitals and clinics with huge variations in price and quality, explains Beth Ann Lopez, CEO of Docosan. They use word-of-mouth recommendations from their family and friends to choose a healthcare provider and wait, sometimes for hours, until they get their turn.
Healthcare providers who use the app have software to manage bookings and ease wait times, which is a key selling point during the coronavirus pandemic when people don’t want to wait a long time in the same room as many other people.
“Docosan is a solution that works well anywhere with a large, fragmented private healthcare system. We would all benefit from a world in which it’s as easy to find a great doctor as it is a book a Grab taxi,” said Lopez about the company’s plans to expand into other countries.